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We Are Unable to Complete Your Call at This Time Please Try Again Later Sprint

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If you lot're unable to make or receive calls, or your calls drop unexpectedly, these troubleshooting tips can aid. If yous're having problems with calls only while connected to Wi-Fi Calling, read no further and check out Wi-Fi Calling problems instead.

Read me get-go

First things first. To brand sure your device tin brand and receive calls, check the post-obit:

 Your device shows at least two signal confined. If in that location are fewer, the betoken is too low for reliable calls. Check out Signal bug / no service troubleshooting.

 Your line is active (prepaid lines must take a balance).

 If you lot accept Family unit Allowances, brand certain it isn't blocking calls or has time-of-twenty-four hour period blocks set upwards.

 Wi-Fi Calling preferences are set to Cellular Preferred or Cellular Only to forbid Wi-Fi Calling issues with interfering with your signal.

 If yous're calling an international number, bank check whether you have the right features on your business relationship. Come across Stateside calling & texting services. For data about making international calls, see Make an international call.

If your device meets all these criteria, and you're still having calling issues, go along with the troubleshooting steps below.

Tip: If you demand help with whatever of the steps in this document, visit our Device tutorials page, select your device, and use the search bar in upper right to notice what you're looking for.

Tin't make or receive calls

If you can't make or receive calls; or get busy, fast busy, iii beeps, three rising tones, or a "call failed" error when you effort to call, beginning with these basic troubleshooting steps. For boosted iPhone-specific troubleshooting steps, visit Apple Support.

Basic troubleshooting

  1. Restart your telephone.
  2. Turn off Wi-Fi to ensure y'all're using the T-Mobile network.
  3. Turn on VoLTE.
  4. Uninstall downloaded apps such as calling apps; all blocking, launcher, and homescreen apps; and apps yous downloaded around the fourth dimension the problem started. T-Mobile tin can't support calls on other services such as Google Voice. Contact the app provider if necessary.
  5. (iPhone simply) Reset the network settings (Settings > General > Reset > Reset Network Settings).
  6. Update the device software to the latest version. You tin exercise this over Wi-Fi. Visit the Devices page for current versions and steps.

Can't call a specific number or make international calls

  • Make sure the number you are dialing doesn't accept a 1-700, 1-900, or 976 prefix. T-Mobile blocks calls to these numbers.
  • Make sure the number y'all're calling isn't on the device's Block or Spam listing.
  • Use the dialer to enter the total eleven-digit number, instead of using any saved contacts.
  • Include any country codes or area codes. (Add a + or 011 to the beginning for The states numbers.)
  • Disable caller ID by dialing *67 before the 11-digit phone number. If the call goes through, your number is blocked to them.

Dropped calls

Information technology is normal for calls to driblet after eight hours. Merely if your shorter calls drop frequently, endeavour the following:

  1. For calls dropping but in specific locations, check out our 4G LTE & 5G Network coverage map to make up one's mind the level of signal you should expect.
  2. Make certain that the touch screen isn't waking up during the call. Information technology may wake upwards if your cheek presses the impact screen or your fingers impact the buttons, like the End Call push button.
  3. Remove any cases or covers from the phone. Some protective cases interfere with reception.
  4. Update the device software to the latest version. Visit the Devices page for current versions and steps.
  5. Endeavour calling in a location that dropped your call before to run into if it happens again.
  6. If available, motility the SIM card to another T-Mobile device and run across if calls proceed to drop when y'all call from that device. This test volition help Client Care diagnose the problem.

All incoming calls go to voicemail

  1. Reset your phone call forwarding settings:
    • Dial ##004# on the phone dialer, and press Send to reset busy, if unreachable, and no reply settings.
    • Dial ##21# on the phone dialer, and printing Send to reset unconditional phone call forwarding settings.
  2. Make sure that the number going to voicemail isn't on the device Block or Spam List.
  3. Bank check that Call Waiting is turned on in your phone settings.
  4. Turn off Bluetooth. If Bluetooth is on, the device may be trying to send the ring to a paired device, and you may miss it.
  5. Cheque the notification switch on the side of the phone, if you have one. Information technology may make the phone go silent or turn off alerts to anyone who is not a favorite contact, and you may be missing those calls.
  6. Call your own number to meet if it rings before forwarding to voicemail.
  7. If available, move the SIM carte du jour to another T-Mobile device and have someone call you lot to see whether calls get to voicemail on that device. This exam will help Customer Care diagnose the problem.

Touch on tones don't work

If voicemail doesn't or phone systems (IVRs) don't recognize push presses on your device, check out your device's affect tone settings:

  1. Turn on touch tones in your phone settings. Note that touch tones may not work if you're on a conference call.
  2. For Android devices:
    • Wipe the cache sectionalization to clear system memory.
    • Articulate all app caches.
    • Turn off aural touch tones.
  3. Update the device software to the latest version. Visit the Devices page for current versions and steps.
  4. Call voicemail or a phone system to test whether touch on tones are working as expected. If not, contact united states.

Stuck? Contact us

If the phone still can't make or receive calls after y'all've followed these troubleshooting steps, contact united states of america. We may need to cheque your number and the network in your area. If you received error letters or recordings when trying to place a call, be prepared to share those messages with us when you contact usa.

If yous tin can't call, contact united states through chat (message us), the T-Mobile app , or social (Facebook, Twitter, Google+). Any of our contact options can connect y'all with someone to look at your account settings and local network details, and file a ticket for any problems.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/cant-call-dropped-calls-and-other-calling-issues

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